Refund policy

RETURN POLICY

If you need to return a product to KSIX Group LLC, please contact Customer Care at 1-855-255-0893 or email us at info@ksixbeauty.com for the appropriate return procedure. Returns are accepted on saleable, unopened, unused products within 90 days of purchase with the original packing slip or invoice.

 

RETURNS BY MAIL

Customers returning products by mail will be responsible for all costs related to the return process. Your refund minus shipping and handling will be credited back to your original payment method once the return has been received and processed.

 

NON-RETURNABLE PRODUCT

The following types of product are not accepted for return:

Unsellable Product: Product that has been used, defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.

Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.

Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.

Promotional, Prepack, Intro Kit, and Free Items: For a refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.

 

Return of Online Exclusives Marketplace Items: 

Marketplace items are fulfilled by a third party vendor as indicated on the item's product page. Customers shall be entitled to a refund, less any applicable shipping costs, on their first Order from Brand, provided that refunds are requested within 30 days of receipt of Products and Customer returns the Products in unopened and unused condition (an "Approved Refund"). Customers shall be entitled to make a claim with respect to any defective Product within 30 days of Customer's receipt of the Product, and, upon Customer providing Brand reasonably satisfactory documentation regarding such defect, Brand shall promptly provide Customer with replacement Product at Brand's sole cost and expense. If you have any questions in regard to returning your marketplace products, please email marketplace@ibeauthentic.com. 


Online Exclusives Marketplace Cancellation Policy: 

Marketplace items are fulfilled by a third party vendor as indicated on the item's product page. Once an order is in fulfillment, sellers are required to approve cancellation. To cancel an order that has not entered the shipping process, please email marketplace@ibeauthentic.com.